The annuity engine — recurring contracts, renewals at risk, and service-quality SLAs across the monitored base.
$28M of the $178M renewal wall is flagged at-risk against a $314M recurring base retaining at 106% NRR. Defend the at-risk slice and attach ON-X on every install — retention plus mix is the number the PE owner values most.
6 of 6 headline metrics improving vs prior · still off target: Recurring Revenue Mix 40.0% vs 45.0%, Net Revenue Retention 106.0% vs 110.0%, First-Time-Fix Rate 84.0% vs 90.0%
Each point of churn on the $314M base is $3M of ARR gone — far cheaper to retain than to re-win.
Each churn point on the base ≈ recurring revenue lost.
Each churn point on the base ≈ recurring revenue lost.
Recurring mix 40% sits 5pts below the 45% target; ON-X is the best economics in the book at 62% GM and 110% NRR.
Recurring revenue is Pavion's most valuable asset — $314M of ARR on 19,500 contracts, renewing at 106%. This view is where it's defended: which service lines carry the margin, which renewals are at risk, and whether service quality is holding up the promise.
ON-X monitoring is the highest-margin, highest-retention line — the one to attach on every install.
Next four quarters. At-risk = churn-flagged or contraction-likely.
Defend first: the $28M at-risk slice. Each point of churn on the $314M base is $3M of ARR gone — far cheaper to retain than to re-win.
Recurring mix is 40% vs a 45% target; the gap is monitoring not attached at install.
ON-X is the lever: 62% GM and 110% NRR — the best economics in the book. Attaching it to every Integration install both raises margin and lifts the recurring mix.
Test & Inspection is the moat: 6,900 code-mandated contracts — sticky and recurring even at lower margin; the foot in the door for monitoring upsell.
The annuity only renews if the service is good — these are the SLAs behind it.